Payment & Cancellation Policy

• All rates indicated are NETT rates and include mandatory charges of 10% service charge and prevailing government taxes.
• Cancellation policy and blackout dates may apply.
• Far East Hospitality will not be able to exchange the discount for cash, other privileges or value-adds, nor will Far East Hospitality be able to transfer the discount to another guest.

Promotion Policy

• KrisFlyer Members need to be Far East Insiders member to receive double miles and 38% off the Best Flexible Rate.
• KrisFlyer members must present airline membership card upon check-in.
• Guests can only earn miles for 1 room and only for their own stay. Only 1 guest per room can earn miles.
• Miles will be issued to the guest whose name is on the invoice of the hotel stay.
• Guests will only receive earned miles 40 - 60 days after their stay.
• Guests can only earn miles on rates and accommodation that are for this promotion. Miles will not be issued on other spendings which includes this includes in-room dining, room upgrades, early check-in/late check-out, laundry, mini-bar, spa, all restaurant & bars other than the room booked.
• In the event of a No-Show, miles will not be issued and the first night’s room rate will apply.
• Promotion is applicable for new reservations only, and a minimum 2-night consecutive stay is required.
• All participating properties reserve the right to amend the promotion without prior notice.
• Rooms and/or apartments are subject to availability.
• This promotion can only be redeemed on our website. It cannot be redeemed through other channels e.g., telephone, email, corporate bookers.
• This promotion cannot be applied for existing room reservations and cannot be combined with any other promotions.
• The value-adds, benefits or inclusions in this promotion are subject to availability.

Other Terms

• For any properties in Malaysia, the Sales and Services Tax (SST) of 8% as required by the federal government of Malaysia will be levied on guests' daily bill with effect on overnight stays from 1st March 2024.
• For any properties in Malaysia, the Tourism Tax (TTx) of MYR10.00 NETT per room per night as required by the federal government of Malaysia is applicable to all non-Malaysian tourists and is to be collected upon check-in.
• In the event of any inconsistency between the English and non-English language versions, the English language version shall prevail.