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Your Account

Can I change my Insiders email address?
Is my personal information secured with you?
I forgot my password / Can I change my password?
I forgot my Insiders username / What is my membership number?
Will my Insiders membership expire?
I am unable to update my contact details / I am unable to sign up for Insiders
Where can I update my personal details?
How do I manage my email communication preferences for Insiders?
I did not receive a confirmation email when I signed up
I do not wish to be an Insider anymore

About Far East Insiders

Who can I contact for assistance on Insiders?
Do I need to accumulate membership points? Are there any membership tiers?
What benefits can I receive as an Insider?
What is Insiders? Who can join and how much does it cost?

Making a Booking

Where am I supposed to sign in for Insiders?
How do I book Insiders rates?
Which hotels/serviced residences can I book Insiders rates at?
Can I contact a hotel or your call centre directly to use any of my benefits?
My booking confirmation does not reflect the Insiders discount/reward
Can I enjoy Insiders rates and benefits when I book your hotels/serviced residences through other websites? E.g. online travel booking platforms.
As an Insider, why am I still able to find lower rates on other online travel booking platforms.?

Far East Insiders Benefits

How do I know where and when I can use the benefits?
Where can I find the latest Insiders deals?

Can’t find what you’re looking for? For more information or help, contact us.

Be a Far East Insider

Unlock a far more rewarding stay when you sign up as our member

FAR EAST INSIDERS

LOWEST ONLINE RATES, ALL YEAR ROUND

Enjoy extra discounts of up to 12% off. You have far more choices with our diverse range of hotels and serviced residences across Singapore, Malaysia and Japan.

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FAR EAST INSIDERS

JOIN FOR FREE

Membership is completely free. Sign up now to enjoy your benefits immediately. Insiders is designed to be simple and easy to use.

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FAR EAST INSIDERS

GET PRIORITY ACCESS

Our members get access to private deals and enjoy priority for limited-availability sales.

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FAR EAST INSIDERS

EVERYTHING YOU NEED TO KNOW

We've prepared everything you need to know about our Far East Insiders membership programme on our FAQ page.

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Unlock a far more rewarding stay now

  • Lowest Online Rates

    Enjoy extra discounts of up to 12% off.

  • Join for Free

    Membership is completely free. Sign up now to enjoy your benefits immediately.

  • Priority Access

    Get priority to limited-availability sales and access to private deals.

SIGN UP HERE