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    Your Account

    Can I change my Insiders email address?
    Is my personal information secured with you?
    I forgot my password / Can I change my password?
    I forgot my Insiders username / What is my membership number?
    Will my Insiders membership expire?
    I am unable to update my contact details / I am unable to sign up for Insiders
    Where can I update my personal details?
    How do I manage my email communication preferences for Insiders?
    I did not receive a confirmation email when I signed up
    I do not wish to be an Insider anymore

    About Far East Insiders

    Who can I contact for assistance on Insiders?
    Do I need to accumulate membership points? Are there any membership tiers?
    What benefits can I receive as an Insider?
    What is Insiders? Who can join and how much does it cost?

    Making a Booking

    Where am I supposed to sign in for Insiders?
    How do I book Insiders rates?
    Which hotels/serviced residences can I book Insiders rates at?
    Can I contact a hotel or your call centre directly to use any of my benefits?
    My booking confirmation does not reflect the Insiders discount/reward
    Can I enjoy Insiders rates and benefits when I book your hotels/serviced residences through other websites? E.g. online travel booking platforms.
    As an Insider, why am I still able to find lower rates on other online travel booking platforms.?

    Far East Insiders Benefits

    How do I know where and when I can use the benefits?
    Where can I find the latest Insiders deals?

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    Be a Far East Insider

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